origin_story.log
Two technicians.
Thirty years between them.
AnyKey IT was founded in Hackney Wick because we were done watching small businesses get stung by IT providers who didn't really care. We do things differently — you speak to the person fixing your kit, every single time.
system_uptime — combined field experience
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days · hours · minutes · seconds (counting)
👨💻
Matthew
IT Engineer & Co-Founder
Experience16+ years
ClearanceAll systems
FuelTea
SuperpowerKnows your network better than you do
🔧
Joe
IT Engineer & Co-Founder
Experience15+ years
ClearanceAll hardware
FuelCoffee
SuperpowerRecovers data everyone else gave up on
services --list
Everything you need,
nothing you don't.
$ anykeyit services --verbose
BUSINESS IT SUPPORT
managed-it Proactive monitoring, SLA response, patch management
virtual-cto Strategic IT leadership for growing organisations
cybersecurity EDR, email filtering, web protection, ransomware response
cloud-backup Microsoft 365, Azure AD, managed backup with tested recovery
network-install LAN/WAN design, WiFi, switching, server room builds
payg-support On-demand, no contract, billed per hour
WORKSHOP REPAIRS
mac-support Hardware, OS, migration — all Apple Mac models
pc-repairs Laptops, desktops — all major brands
screen-replacement Mac and PC screens, same-day where stock allows
data-recovery Drives, SSDs, RAID, USB, cards — no fix no fee
virus-removal Full system clean, hardening, reprotection
upgrades RAM, SSD, battery — breathe life into older machines
--flag: All services available to both consumers and businesses.
--flag: Walk-ins welcome. No appointment required for repairs.
$ _
git log --oneline
How we got here.
1994–2009
The apprenticeship years
Between us, we cut our teeth across IT support desks, repair benches, network rooms and server racks across London. Dial-up modems, Windows 3.1, ISDN lines, the dotcom bubble — we've seen it all and fixed most of it.
2010
AnyKey IT founded — Hackney Wick
Started as a two-person operation out of a small workshop in E9. Early clients were local small businesses and residents who needed honest IT support without enterprise pricing.
2013
First managed IT contracts
Expanded beyond break-fix into managed IT support for local businesses. Started building long-term relationships rather than one-off jobs — the model that defines us today.
2016
Workshop expands — repairs go full-time
Growing demand for physical repairs led to a dedicated workshop space. Mac support, data recovery and screen replacements became a core part of the business alongside the managed services work.
2019
Picard joins the team
A rescue dog of unknown breed and considerable opinion joins the Hackney Wick office. Immediately takes on the role of Chief Morale Officer. Has yet to fix a single laptop but morale remains high.
Now
Still two technicians. Deliberately.
We've been asked about scaling up. We keep coming back to the same answer — the value we provide is that you know us and we know you. That's hard to scale. So we stay small and stay excellent.
Meet Picard,
Chief Morale Officer
Named after a certain starship captain. Rescued in 2019 and immediately appointed Chief Morale Officer. Attends site visits. Supervises tea and coffee breaks with equal impartiality. Will bark at your printer.
Click on Picard for a message from the Captain
values.conf
What we actually believe.
🤝
Relationships over revenue
We'd rather give you honest advice that means less work for us than sell you something you don't need. Our longest clients have been with us over a decade.
🔧
Repair first, replace last
A repairable laptop is a laptop you don't have to buy. We're advocates for fixing things properly rather than cycling hardware unnecessarily.
📞
You always speak to us
No call centres. No first-line scripts. When you call AnyKey IT you speak to the technician who knows your systems. That's the whole point.
📍
East London, actually
We're not a brand. We're two people in Hackney Wick who care about the businesses and people around us. We show up. We answer the phone. We know your name.
Ready to work with humans
not a helpdesk?
Whether you need managed IT, a laptop repair or just someone to talk to about your tech — we're here. And so is Picard.