Virus & Malware Removal

Infected computer?
We'll clean it properly.

Deep malware removal, ransomware assessment and system hardening. We don't just remove the symptoms — we find how it got in, clean everything, and close the door.

Signs Your Machine is Infected

Don't ignore the warning signs
— they usually get worse

Modern malware is designed to stay hidden while harvesting credentials or preparing a ransomware attack. A slow computer, unfamiliar browser extensions or unexpected pop-ups are worth taking seriously.

  • Unexplained slowness or high CPU usage
  • Browser redirects, pop-ups or new toolbars
  • Antivirus disabled or producing constant alerts
  • Files encrypted or renamed (ransomware)
  • New user accounts you didn't create
  • Contacts reporting suspicious emails from you
  • Unexpected network activity

What a Proper Clean-Up Includes

A surface scan isn't enough. We go deeper.

  • Boot-level scan with offline tools
  • Registry and startup item audit
  • Browser extension and settings review
  • Account credential assessment
  • Security software installation & configuration
  • Advice on how the infection occurred

Ransomware Assessment

Is your data encrypted? We assess recovery options before you pay any ransom.

Malware & Spyware

Complete removal of all malicious software, not just the visible symptoms.

Browser Hijacks

Toolbars, redirects and fake search engines removed and browsers reset cleanly.

Credential Assessment

We check whether your accounts or passwords may have been compromised.

System Hardening

After the clean, we configure your machine to resist future attacks.

Business Incident Help

For businesses — we can assist with reporting obligations and next steps.

The Process

How we clean an infected machine

1

Assessment

We determine the type and extent of infection before touching anything.

2

Isolation

We disconnect the machine from your network to prevent lateral spread.

3

Deep Clean

Boot-level and offline scanning — not just a Windows Defender sweep.

4

Harden & Return

Security tools installed, passwords changed, and you're briefed on what happened.

Common Questions

Questions we get asked about this service

Should I just reinstall Windows instead?

Sometimes that's the right answer — but we assess first. A clean removal is faster when possible, and ensures data is preserved.

Is my data at risk?

Possibly — some malware is designed to steal data. We'll tell you honestly what we found and what to do about it.

What if I've been hit by ransomware?

Contact us before paying any ransom. We'll assess whether decryption is possible without payment.

How do I avoid getting infected again?

We brief every client on what happened and configure defences to prevent a repeat. Most infections are preventable.

Ready to get started?

Get in touch for a free, no-obligation consultation.

Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS