Remote Monitoring & Management

24/7 monitoring.
Problems caught before you notice them.

Our RMM platform watches every device, service and connection across your business. When something goes wrong, we often know before you do.

What Gets Monitored

Full-stack visibility
across your entire IT estate

Servers, workstations, network switches, firewalls, printers, cloud services and SaaS platforms. If it's on your network or connected to your business, we can monitor it.

  • Server health, disk, CPU and memory thresholds
  • Windows & macOS endpoint monitoring
  • Network device monitoring (switches, routers, firewalls)
  • Automated patch status & compliance checks
  • Backup job success/failure alerting
  • Microsoft 365 service health monitoring

What Happens When an Alert Fires

Alerts are triaged by our team, not just sent to your inbox. Most issues are resolved remotely before they cause downtime.

  • Automated remediation for common issues
  • Human review on all critical alerts
  • Remote resolution where possible
  • Escalation to on-site if needed
  • You're notified once — when it's fixed

Endpoints

Every Windows and macOS device — health, patch status, disk space and more.

Network Devices

Switches, routers, access points and firewalls — uptime and performance.

Backup Verification

Daily confirmation that backups completed successfully and are recoverable.

Server Performance

CPU, RAM, disk and service health monitored with threshold alerting.

Cloud & SaaS

Microsoft 365 service health, licence usage and security score monitoring.

Security Events

Failed logins, unusual access patterns and policy violations flagged for review.

The Process

Getting set up

1

Agent Deployment

A lightweight monitoring agent is deployed to every device — takes minutes per machine.

2

Baseline & Thresholds

We learn your normal and configure alerts that are meaningful, not noisy.

3

Live Monitoring

From day one, your estate is visible, patched and alerting.

4

Monthly Reports

You get a clear monthly summary — what was caught, what was fixed, what changed.

Common Questions

Questions we get asked about this service

Will the monitoring agent slow our computers down?

No — it runs as a lightweight background service with negligible resource usage.

Do we see the monitoring data ourselves?

Yes — you have access to a read-only dashboard and receive monthly reports.

What if we have Macs and PCs?

We monitor both — our RMM platform supports Windows, macOS and Linux.

Can you monitor our cloud servers too?

Yes — we can monitor Azure, AWS and Google Cloud workloads in the same platform.

Ready to get started?

Get in touch for a free, no-obligation consultation.

Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS