Managed IT Support

Your IT department,
without the headcount.

Fully managed, proactively monitored IT support for London businesses. A dedicated team, a single point of contact, and guaranteed response times — from £X/device/month.

What's Included

Everything you'd expect from an
in-house IT team

We monitor your systems around the clock, apply security patches before they become problems, and give every member of your team a direct line to a technician who already knows your infrastructure.

  • 24/7 automated monitoring & alerting
  • Proactive patch management
  • Unlimited helpdesk access
  • Named account manager
  • Onboarding & full environment documentation
  • Vendor liaison on your behalf

Response Guarantees

Every managed client gets contractual response SLAs — not best-efforts promises.

  • Critical faults: response within 4 hours
  • Standard tickets: resolved same day
  • Patch cycles: applied within 48 hrs of release
  • Monthly reporting & review call

Endpoints & Devices

Every laptop, desktop and server — monitored, patched and protected.

Cybersecurity

Endpoint protection, email security and policy enforcement.

Cloud & Microsoft 365

Licence management, mailbox admin, OneDrive and SharePoint.

Network & Connectivity

Routers, switches, VPN and Wi-Fi — all under one contract.

Backup & Recovery

Tested cloud backup for all critical data with documented recovery.

IT Strategy

Quarterly reviews and forward planning so you're never caught out.

The Process

How onboarding works

1

Free IT Audit

We assess your current setup and identify risks — no obligation.

2

Tailored Proposal

A plan built around your team size, systems and budget.

3

Smooth Onboarding

We deploy monitoring agents, document your environment.

4

Ongoing Partnership

Your team has a direct line. We handle everything proactively.

Common Questions

Questions we get asked about this service

Do we need to replace all our existing equipment?

Not necessarily — we work with what you have and flag anything that genuinely needs replacing.

How many devices do you typically support?

Most managed clients have between 5 and 80 devices, though we support both smaller and larger.

What happens if something breaks out of hours?

Critical monitoring runs 24/7. For managed clients, out-of-hours incidents trigger our on-call process.

Is there a minimum contract term?

We offer 12-month agreements — long enough to deliver value, flexible enough to work for growing businesses.

Ready to get started?

Get in touch for a free, no-obligation consultation.

Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS