Not every business needs a managed plan. If you need experienced IT help on demand — for a one-off problem, a project, or occasional support — PAYG is the answer.
Whether it's a laptop that won't start, a new starter that needs setting up, a piece of software that's broken, or a small project that needs professional hands — we quote upfront and only bill for time used.
We quote before we start. No surprise invoices. Remote support is billed in 15-minute increments; on-site visits are a half-day or full-day rate.
Won't start, running slow, blue screens — remote triage first, on-site if needed.
Laptop provisioning, Microsoft 365 account, email and software setup.
Shared mailboxes, Teams issues, licence management and permissions.
Moving from an old PC to a new one, or transferring files to cloud storage.
Connectivity problems, dead zones, slow speeds and router configuration.
Installation, activation, updates and troubleshooting of business software.
Call or email with a description of the problem.
We ask the right questions and give you an honest estimate.
Remote or on-site, we resolve the issue with you kept informed.
You only pay for what was done. No hidden extras.
Remote support has a 30-minute minimum. On-site visits are a minimum half-day.
We aim to respond to PAYG requests within 4 business hours. Emergency call-out is available at a premium.
Yes — many clients start PAYG and move to managed once they see the value. Any PAYG work done counts toward onboarding.
Parts and hardware are quoted separately and require approval before purchase.
Get in touch for a free, no-obligation consultation.
Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS